FAQs

1. What are the available shipping options and rates?

We offer two shipping methods:

  • Standard (5-10 business days): FREE

 

2. How long does it take to receive my order?

Total delivery time includes processing and shipping:

  • Order Processing: 1-3 business days (excluding weekends and holidays)
  • Shipping Time:
    • Standard: 5-10 business days

3. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email within 1-5 business days. Use this number to track your package’s status.

4. Can I return or exchange an item?

Yes! You can request a return within 30 days of receiving your order. Items must be unused and undamaged. For more details, please check our Return Policy page.

5. What if my item arrives damaged or defective?

If your item has a manufacturing defect or was damaged during shipping, please email us at support@zeal-store.com with:

  • Order number
  • Photos/videos of the defect
  • A brief description of the issue

We’ll review your request and process a refund or replacement if eligible.

6. How do I request a refund or replacement?

Follow these steps:

  1. Email support@zeal-store.com with your order number, request type (refund/replacement), issue description, and photo evidence.
  2. Wait for our email response and approval.
  3. If approved, we’ll process your refund (for product cost only) or send a replacement.

7. What payment methods do you accept?

We accept:

  • PayPal
  • Major credit cards (Visa, MasterCard, American Express, Discover)

All transactions are securely processed via PayPal’s SSL-protected platform.

8. Do I need a PayPal account to pay?

No! You can check out as a guest and pay using your credit card without creating a PayPal account.

9. How long does it take to process a refund?

Approved refunds are processed within 3 business days. If you don’t see the refund in your account, please:

  • Check your bank statement
  • Contact your credit card provider
  • Reach out to your bank

10. How can I contact customer support?

You can reach us via:

Address: 1128 W 58th St, Los Angeles, CA 90037, USA

Email: support@zeal-store.com

Support Hours: Monday - Friday | 9:00 AM - 5:00 PM (CT)

Let me know if you’d like any modifications!