Machine wash: warm (max 40C or 105F); Non-chlorine: bleach as needed; Tumble dry: medium; Do not iron; Do not dryclean.

At Zeal Store, we are committed to delivering your orders quickly and securely. Below are the shipping details to help you understand our process.

1. Shipping Options & Rates

We offer two shipping methods based on your urgency and budget.

1. Shipping Method

• Standard (5-10 business days): FREE

2. Processing & Estimated Delivery

• Order Processing Time: 1-3 business days (excluding weekends and holidays)
• Shipping Time: 5-10 days (depending on the carrier)
• Total Delivery Time: Order processing time + Shipping time

3. Order Tracking

• Once your order is dispatched, a tracking number will be sent via email within 1-5 business days of purchase.
• Use this tracking number to monitor your shipment status.

4. Return Policy

• You may initiate a return request within 30 days of receiving your order.
• For further details, please check our Return Policy page.

5. Need Assistance? Contact Us!

If you have any concerns or inquiries, we’re happy to help:

Address: 1128 W 58th St, Los Angeles, CA 90037, USA

Email: support@zeal-store.com

Support Hours: Monday - Friday | 9:00 AM - 5:00 PM (CT)

We appreciate your trust in us and look forward to serving you! 

We Sincerely Apologize for Your Shopping Experience

If you encounter any issues with your order and need a refund or replacement, please review the following guidelines before submitting your request.

Refund & Replacement Policy

Eligibility Criteria

• Request Period: You have 30 days from the date of delivery to submit a request. After this period, unfortunately, we won’t be able to process refunds or replacements.
• Product Condition: Items must be unused and undamaged to qualify.
• Valid Requests: Refunds and replacements are only applicable for manufacturing defects or damage during shipping.
• Customer Responsibility: We do not offer refunds or replacements for incorrect choices made by customers, such as selecting the wrong size or color.

How to Submit a Request

If you meet the above conditions, please follow these steps:

Step 1: Contact Us

Send an email to support@zeal-store.com with the following details:

• Order Number (found in your confirmation email)
• Request Type (Refund or Replacement)
• Issue Description (e.g., shipping damage, printing error, etc.)
• Photo/Video Evidence clearly showing the defect and the product design for verification

Important: Ensure the photos clearly display the defect and confirm that the item belongs to your order.

Step 2: Check Your Email

Once we receive your request, please allow us some time to review your submission. We will respond via email with an update.

Step 3: Approval Notification

• If your request meets our criteria, we will notify you via email that it has been approved.
• If it does not meet the conditions, we will inform you of the rejection.

Step 4: Processing Your Request

• Refunds: If approved, the amount will be refunded to your original payment method.
• Replacements: If approved, we will confirm necessary details, prepare your replacement, and ship it to you.

Note: Refunds apply only to the product price and do not include shipping fees.

Refund Calculation Examples

• If your order was $50 + $10 shipping, your refund would be $50 (product price only).
• If your order had free shipping, you would receive a 100% refund of the order total.

Refunds are typically processed within 3 days of approval. If you do not receive your refund within this timeframe, please:
✔️ Check your bank account
✔️ Contact your credit card provider
✔️ Reach out to your bank

For further assistance, email us at support@zeal-store.com.

Exchange Policy

If you wish to exchange an item, please email us after your request has been approved. Provide details of the replacement, including:

• Product Model
• Size, Color, and Quantity

Exchanges are free of charge, except when changing to a different color or size.

Contact Information

Address: 1128 W 58th St, Los Angeles, CA 90037, USA

Email: support@zeal-store.com

Support Hours: Monday - Friday | 9:00 AM - 5:00 PM (CT)

If you have any questions, don’t hesitate to reach out. We’re happy to help! 

1. What are the available shipping options and rates?

We offer two shipping methods:

• Standard (5-10 business days): FREE

 

2. How long does it take to receive my order?

Total delivery time includes processing and shipping:

• Order Processing: 1-3 business days (excluding weekends and holidays)
• Shipping Time:
  • Standard: 5-10 business days
    

3. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email within 1-5 business days. Use this number to track your package’s status.

4. Can I return or exchange an item?

Yes! You can request a return within 30 days of receiving your order. Items must be unused and undamaged. For more details, please check our Return Policy page.

5. What if my item arrives damaged or defective?

If your item has a manufacturing defect or was damaged during shipping, please email us at support@zeal-store.com with:

• Order number
• Photos/videos of the defect
• A brief description of the issue

We’ll review your request and process a refund or replacement if eligible.

6. How do I request a refund or replacement?

Follow these steps:

1. Email support@zeal-store.com with your order number, request type (refund/replacement), issue description, and photo evidence.
2. Wait for our email response and approval.
3. If approved, we’ll process your refund (for product cost only) or send a replacement.

7. What payment methods do you accept?

We accept:

• PayPal
• Major credit cards (Visa, MasterCard, American Express, Discover)

All transactions are securely processed via PayPal’s SSL-protected platform.

8. Do I need a PayPal account to pay?

No! You can check out as a guest and pay using your credit card without creating a PayPal account.

9. How long does it take to process a refund?

Approved refunds are processed within 3 business days. If you don’t see the refund in your account, please:

• Check your bank statement
• Contact your credit card provider
• Reach out to your bank

10. How can I contact customer support?

You can reach us via:

Address: 1128 W 58th St, Los Angeles, CA 90037, USA

Email: support@zeal-store.com

Support Hours: Monday - Friday | 9:00 AM - 5:00 PM (CT)

Let me know if you’d like any modifications!